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Bebaje Help Center — Quick answers to all your questions

From opening an account to making a withdrawal — find guides and direct support for everything, all in one place.

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Help Categories

Select the type of issue you're facing and find the right answer

Account & Registration

Registration, login, password reset, and profile updates

12 Articles
Deposits & Withdrawals

How to deposit and withdraw using Mobile Pay, Nagad, and Rocket

9 Articles
Bonuses & Promotions

Questions about claiming bonuses, wagering requirements, and expiry terms

8 Articles
Betting & Games

Betting rules, odds, live betting, and casino games

15 Articles
Identity Verification (KYC)

Document submission, the verification process, and required paperwork

6 Articles
Security & Privacy

Account security, two-factor authentication, and data policy

7 Articles
Mobile App

App Download, Installation & Troubleshooting

5 Articles
Responsible Gaming

Setting Limits, Self-Exclusion & Support Resources

4 Articles
bebaje

Account & Registration

All Your bebaje Account Questions Answered

Signing up on bebaje is straightforward, but new users sometimes get stuck at certain steps. Here are answers to the most frequently asked questions.

How to open a new account

Complete registration in 2 minutes using your mobile number and payment method.

What to do if you've forgotten your password

Reset your password via OTP sent to your registered mobile number.

How to update your profile information

Learn the steps to update your name, address, and payment number.

What to do if your account is temporarily suspended

Contact support to recover your account quickly.

Please note: Each person may only open one bebaje account. Opening multiple accounts from the same mobile number or device is strictly prohibited.

Deposit & Withdrawal Guide

A complete guide to all deposit and withdrawal methods

Bebaje supports all major mobile banking services in Bangladesh. Deposits and withdrawals are generally processed very quickly — in most cases within 15 minutes.

Steps to make a deposit
1
Log in to your account

Log in to bebaje with your username and password.

2
Go to Deposit

Click the "Wallet" or "Deposit" button on your dashboard.

3
Select a payment method

Select whichever works best for you — Mobile Pay, Nagad, or Rocket.

4
Enter the amount and confirm

You can start from as little as ৳200. Enter the amount and complete your payment.

5
Check Balance

Your balance will be credited within a few minutes.

What you need to know about withdrawals

KYC must be completed before withdrawing from bebaje. Withdrawals to verified accounts are typically processed within 2–4 hours. The minimum withdrawal amount is ৳500.

Warning: Withdrawals can only be made to a mobile banking account registered in your own name. Sending funds to someone else's number is not possible and is against bebaje's policies.

Bonus & Promotions Support

All your bonus questions, answered

The most common questions about bebaje's bonus system revolve around wagering requirements. It's actually not complicated — it'll make sense once you see it explained.

How to claim your Welcome Bonus

A bonus is automatically credited on your first deposit — no separate code needed.

How to calculate wagering requirements

You need to wager the bonus 30 times — explained with a simple example.

What happens when a bonus expires?

Expired bonuses are removed automatically and have no effect on your real money balance.

Identity Verification (KYC) Process

Complete KYC for secure withdrawals

KYC identity verification is a mandatory step on bebaje — it's there to keep your account secure. Once verified, withdrawals become faster and much more straightforward.

Submit your National ID (NID)

Upload clear photos of both the front and back of your NID. If the images are blurry, you'll need to resubmit.

Selfie Verification

Take a clear selfie holding your NID, making sure both your face and the document are visible in the frame.

Payment Method Verification

Make sure the mobile banking number you're using is registered in your own name.

Verification Complete & Approved

Verification is usually completed within 1–24 hours. You'll be notified by email or SMS.

Quick Contact
Live Chat
Average reply time: 5 minutes
Email Support
support@bebaje.com
Telegram
Available 24 hours
Popular Questions
Why is my balance empty after depositing?
How long do withdrawals take?
How do I withdraw bonus funds?
Why isn't the app downloading?
How long does KYC verification take?
Can't log in — what should I do?
Useful Pages
bebaje

Contact Support Directly

If you can't find a solution on your own, our team is always ready to help

Live Chat

Live chat is the fastest way to get an instant response. Support is available in Bengali.

Now Online
Email Support

Email us for more complex issues. We typically reply within 2–4 hours.

support@bebaje.com
Telegram

Join bebaje's official Telegram channel for updates and support.

Available 24/7
Support Ticket

Log in to your account and open a ticket. This is the most effective option for complex issues.

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Security & Account Protection

Bebaje takes every measure to protect your data and funds — but staying safe on your end matters too.

Create a Strong Password

Use a password of 8+ characters combining uppercase letters, numbers, and special characters.

Enable Two-Factor Authentication

Keeping OTP verification enabled at login reduces the risk of your account being hacked to nearly zero.

Never share your password

No bebaje staff will ever ask for your password — if someone does, it's a scam.

Avoid public Wi-Fi

It's best to avoid logging in on unsecured public networks.

Mobile App Support

If you're having trouble downloading or using the bebaje app, check the solutions below.

App won't download

Enable "Unknown sources" in your phone's settings, then try again.

App crashes or won't open

Clear the cache or uninstall the app and install the latest version.

App loading issues

Check your internet connection. Try both Wi-Fi and mobile data.

Not receiving notifications

Enable notification permissions for bebaje in your phone's app settings.

View App Page

General FAQs

Most frequently asked questions in the Help Center

Deposits are typically processed within 1–15 minutes. If it's taking longer, start by checking your Mobile Pay or Nagad statement to see whether the amount was deducted. If it was, grab the transaction ID and reach out via live chat — the bebaje support team will have it sorted within 30 minutes.

With KYC completed, funds typically arrive within 2–4 hours. However, requests made after midnight may be processed the following morning. Your first withdrawal may take a little longer as account verification is carried out.

This can happen for a few reasons: an incorrect password, a temporarily locked account due to multiple failed login attempts, or an internet connection issue. First, try clicking "Forgot Password" and resetting it via OTP. If the problem persists, contact support.

Yes, you can deposit and play without completing KYC. However, KYC must be completed before you can make a withdrawal. It's best to get it done soon after opening your account so you're not in a rush later.

Yes, if a match is fully cancelled, the full stake for that bet is returned to your balance. In an accumulator bet, if one match is cancelled, that selection is treated as void and the remaining selections are used to settle the bet. bebaje handles this automatically.

bebaje takes responsible gaming seriously. You can set daily or weekly deposit limits, put your account on a temporary break, and self-exclude if needed. To learn more about this, Responsible Gaming Visit the page.

Still haven't found a solution?

The bebaje support team is ready to help you directly. Log in if you already have an account, or register now if you don't.

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